Frequently Asked Questions
Frequently Asked Questions
Here are some common questions about our company.
Our company specializes in innovative lighting designs, product development, and exceptional customer support. We cater to the unique needs of homeowners and businesses, helping them illuminate their spaces beautifully.
You can reach our customer support team as follows
Exclusive Lighting & Electrical Supplies Ltd.
Manor Lodge
Lodge Hill
St. Michael
Barbados. West Indies
Tel: (246) 421-6914
Fax: (246) 421-6907
Mobile/WhatsApp (246) 822-0145
Email: exclusive@elcock.com
Return Policy
Please contact us to obtain a Return Goods Authorization (RGA) and directions on how to return products. Products can be returned within 60 days of receipt, and must be returned in 'AS NEW' condition - in its original packaging, never installed and in 100% resalable condition. Products must be returned in the original manufacturers' box and packaging, without any writing/marking on the packaging, and must contain all pieces. Please call us at 246-421-6914 or email us at exclusive@elcock.com, to obtain a Return Goods Authorization (RGA). RGA requests are processed within 24-72 hours, and you will receive instructions via email. Once an RGA number and return label is issued, the product needs to be returned within 30 days.
Products purchased online can only be returned to a local Exclusive Lighting location once authorized by email from a Customer Care Representative.
Refunds
Returns successfully inspected for resalable condition will result in a full merchandise refund (there is no restocking fee). Initial shipping charges are not refundable. Refunds are processed within 7-10 business days of receipt and are issued to your original method of payment.
Cancellation Policy
You may cancel your order and receive a full refund provided your order has not shipped. Most orders ship within 24 hours of when they are received. Customer Service can provide the latest status of your order and advise if the order can be cancelled. Once an item is shipped the terms of our Returns Policy take effect.
Product Defects
exclusivelightingelectrical.com sells only quality products from leading industry manufacturers. All products are covered by the manufacturer's comprehensive warranties. If you have purchased a product from us and you find it to be defective within the first year of use, please contact our customer service department at exclusivelightingelectrical.com for assistance in processing your warranty claim.